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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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OK, 

I was having connection problems. The system connected at first. I had some issues with it, but it was running. 

Then I had connection issues. I uninstall Mixed Reality. When I reinstall it is now telling me my graphic card is incompatible. 

There is N "I" for this Nvidia GeForce RTX 3080 Ti Laptop GPU/Intel(R) Iris(R) Xe graphic. 

And an "x" for USB Port 3.0

But I have 

Two USB 3.1 Gen 1 ports
One USB 3.1 Gen 1 with PowerShare
One Thunderbolt 3 (USB Type-C)

 

Like what I said, it run when I first hooked everything up. 

 

-----

UPDATE: I disconnected everything and it showed that everything was compatible. 

But then I receive this error. 

Check your USB cable

Make sure the USB cable is plugged into the superspeed USB 3.0 port

Error Code: 4 -1 

 

I tried both USB ports. I also tried One Thunderbolt and the powershare ports. 

The same error. 

 

It is very odd that I did not encounter any of these problems when I first hooked things up. 

3 REPLIES 3
HP Recommended

Further update

 

I did a "repair" and I did additional updates for the laptop. I also reinstalled the Mixed Reality Portal. I tried every port possible and still it would not connect. 

I went into Device manager. 

Mixed Reality Devices

- HP Reverb Virtual Reality Headset G2 

-- Properties  

Under Device Status

This device is working properly.

Device Error : 0x80040203 : E_DEVICE_USB_SPEED_TOO_SLOW

-------------------------------------------------------------------

I checked all of the specs all of the ports are 3.0 or faster. Moreover it already connected previously and I played in VR in two different games; IL2 Sturmovik and Squadron. In squadron I had no problems. In Il2 the plane moved when I moved my head except for one evening, it worked well. In fact, it was when I was trouble shooting to fix that problem, I ran into a failure to power up. Then, failure to connect. 

 

 

HP Recommended

Hello, @PikeStance 

 

 Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

 

 In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

 

 

 

Please, reach out if we can help you with anything else.

 

 HP Support Community

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
HP Recommended

What solution? 
I still can connect

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