OMEN 27qs - HDR bug: brightness stuck

[ethanyaya]

The OMEN 27qs monitor unfortunately has an HDR bug where brightness gets stuck after turning off Auto HDR in Windows 11. Power-cycling the monitor resolves the issue, but it's definitely an annoying process for someone that goes back and forth between having HDR enabled for games and lower brightness/SDR for regular browsing.

I have already updated the firmware of the monitor, and the bug persists nevertheless.

[harrycruz]

If none of these solutions work, it might be worth reaching out to HP support directly to see if there are any known fixes or upcoming firmware updates that address this issue.

On a related note, if you're also working with systems like Dell, and you're looking into reliable components, the Dell D460AM-03 Power Supply is a dependable option for ensuring stable power delivery.

I hope these suggestions help you find a solution!

[Raj_05 · Accepted solution]

Hi @ethanyaya,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

That sounds frustrating! If you've already updated the monitor's firmware and the issue persists, here are a few additional steps you could try.

• Check Windows HDR Settings: Make sure HDR is turned off in Windows settings before you switch back to SDR. Sometimes toggling HDR settings back and forth can cause issues.
• Adjust Monitor Settings: Access the monitor's on-screen display (OSD) menu and try adjusting the brightness settings manually after switching modes. You may need to reset these settings if the issue continues.
• Update Graphics Drivers: Ensure your graphics drivers are up to date. Sometimes, bugs related to HDR and display settings can be resolved with driver updates.
• Use Monitor Presets: If your monitor has preset modes for HDR and SDR, try switching between those rather than manually adjusting the settings. This can sometimes help with persistent issues.
• Check for Windows Updates: Ensure your Windows 11 installation is fully updated, as updates can sometimes fix compatibility issues.

Hopefully, one of these steps helps alleviate the issue.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support