OMEN blast headset serial number not being recognised

[CX61]

My OMEN blast headset which was connected via USB to my windows 10(64bit),has broken with only oneside audible within a year, a warranty is active. However, its serial number cannot be recogized by the website, I cannot even check if the warranty is active or not, not to mention registering it to my account. The serial numbers are what I found on the headphone, the original package is discarded.

[sandytechy20]

@CX61 

Welcome to the HP support community.

I understand that you are getting issues with the Omen headset, I am glad to assist you.

This might require one on one interaction to fix the issue, 

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers