OMEN by HP Mindframe Prime Headset white noise

[Wu2]

It is a new headset. When I first used it, I heard the loud white noise. Then every time I can hear the noise. The noise is kind of obvious. I try to reconnect it but the noise still exists. 

Could someone help me with that? 

Thanks

[Dilip_18]

@Wu2

Welcome to the HP Support Community!

Don't worry as I'll be glad to help, I see you are experiencing loud white noise from the OMEN by HP Mindframe Prime Headset.

So to provide an accurate resolution, I need a few more details:

Did you make any software or hardware changes on your PC?

Check if the issue with the Headphones persists with different computers?

While you respond to that, let's try these steps:

In Windows, search for and open Windows Update settings.

Click Check for updates.

Windows automatically downloads and installs any available updates.

Restart the PC to complete the updates.

After the computer restarts, repeat the previous steps until Your device is up to date displays.

You might have to repeat this process several times until Windows is completely updated and also run all updates from HP support assistant. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Dilip_18]

@Wu2

 Any changes on the OMEN by HP Mindframe Prime Headset.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!