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‎05-26-2019 10:29 AM

HP Recommended
Product: Omen Accelerator Shell G10
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I'm using the Omen Shell with my XPS 13 9370. A few days ago, the ethernet port stopped connecting and I can't use LAN in my XPS. When I connect to the router, the green light blinks, but the LAN option is not present even in the network connection options in  Win 10. I have installed all the drivers+checked the LAN cable. Is it an issue with the shell or windows 10?

 

Thanks in advance,

Prasanth.

1 person had the same question
3 REPLIES 3

‎05-26-2019 06:00 PM

HP Recommended

@Prasanth_s 

 

You are connecting your Dell directly to the router, correct?

The Accelerator shouldnt have anything to do with your ethernet connection this way.

 

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‎05-26-2019 11:44 PM

HP Recommended

Hi, 

 

No, my dell does not have an ethernet port, it is all usb c

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‎05-27-2019 12:10 AM - edited ‎05-27-2019 12:12 AM

HP Recommended

Oh, well that makes it tough then. It could be anything causing the issue. Did Windows update at the same time this happened?

Otherwise I would have no idea what happened, there are no reported issues like this.

 

I assume your Accelerator is under warranty? If so...

I would suggest you contact HP Support for a warranty issue. They might have another update available that I dont know about.

Contact HP Worldwide | HP® Official Site

 

 

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