Omen Citadel Gaming Chair Seatplate Replacement REQUEST!

[MrdotApple]

Hi!

I am facing with leather cracking problem as many other people. I have bought two of the Citadel Chair, my friend also bought two... Also I am using Omen monitor etc... So really love the products...

Than I faced with answer from one of the resellers, there is no way to order a replacement... I can order every little parts of the chair, but I cant order the Seat base...

This chair cost about 450 eur at my country, I bought two.. 1k eur on two chair, and I get no support after paying and supporting the Omen production line??  

I see no point of not selling me a new seat plate for example 100,150 eur. I would simple just pay it... Why do you want me to throw out your product and use another brand?!
Because of course,  I would not buy Omen chair again, not because its not one of the greatest chair what I used.... I wont buy it because I cant buy the main part of the chair, no aftermarket solution...

I am just dissapointed. Did anybody tried to replace the replace the upholstery? Any nice to have information?

[Raj_05]

Hi @MrdotApple,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4

HP Support 

[MrdotApple]

Hi!

There is no option to select the Chair in the support list, so there is no way to open a ticket across the portal.

[Nal_NR]

Hi @MrdotApple, 

Thank you for posting back. 

To get the answer to this question, we have limited support boundaries in the support community as of now.

Or you may also find the nearest service center by clicking the link below. 

https://support.hp.com/in-en/service-center- service center link using zip/pin code.

 If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[MrdotApple]

Okey so.. Hi @Elohi_NR 

What to do with the service center? When this is totally HP related question?

I mentioned, I already contacted one of the reseller of the product. They told me HP does not offer any support in this kind of problem...

Give me some kind of support email address, where I could create a ticket or any working alternative. Thanks.