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HP Recommended

Hi All,

 

I have just purchased a new Omen MindFrame Prime headset.

However, when connected to my PC, I can hear a kind of whitenoise/static noise which is very annoying.

 

Here are the thing I have tried without any success:

  • Plug the headset to another USB port
  • Plug the headset to another computer
  • Turn the volume level to 0 (I still hear the whitenoise)
  • Select the computer speaker as the playback device (There are sound through the speaker AND whitenoise from the headset)
  • Disable/Enable the headset from the sound setting panel
  • Re-install the headset driver
  • Disable all enhancements from the sound panel

 

I have no whitenoise issue with another cheaper headset.

The only time I don't hear the whitenoise is when I unplug the headset, so it happen only when the headset is powered.

 

Can you help me fix this?

Thanks in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi again,

 

Updating the firmware in Omen Hub have solved the issue.

 

Cheers!

View solution in original post

2 REPLIES 2
HP Recommended

Hi again,

 

Updating the firmware in Omen Hub have solved the issue.

 

Cheers!

HP Recommended

Hi,

 

We're glad you managed to solve your problem 😉

 

Thank you for sharing how you solved it. This way, you will be helping other users that have the same question.

 

Thanks,

I work on behalf of HP.
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