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‎08-30-2022 11:56 AM

HP Recommended
Product: 3XT27AA#ABB

I am so incredibly frustrated.  This is my second pair of Omen Mindframe headphones in year.  Both did and are having static issues.  I have gone through support twice with no resolution.  I have troubleshooted my computer and did everything exactly as the virtual assistant told me to and still having issues.  I used these headphones for work and it is stopping me from doing my job.  

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3 REPLIES 3

‎08-30-2022 12:14 PM

HP Recommended

hi

" Both did and are having static issues.  "

What's going on ?

 

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‎08-30-2022 12:21 PM - edited ‎08-30-2022 12:26 PM

HP Recommended

I am not sure if it has to do with the microphone or what.  It is consistence static no matter where I put the microphone. I have had this current set for a little less than 2 months.  The first set, I thought I had broken them somehow, so I did not think anything of it.  The second set I have a stand that they rest on when not in use, and have been very careful when using them.  The static is constant when in use.  

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‎08-30-2022 12:29 PM

HP Recommended

"It is consistence static no matter where I put the microphone."

sorry, but I don't understand what you mean by that.
Can you test with another device?
if it is indeed the headphones that are not suitable then try to get a refund, and buy a completely different model

https://support.hp.com/us-en/product/omen-x-by-hp-mindframe-headset/24458170/model/24458171/manuals?...

I don't see much that could help here

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