Omen Outpost Mousepad

[JM1029]

I bought the Omen Outpost and cannot get the perimeter RGB lighting to illuminate. I have tried both the dual-USB adapter and the single USB-C and neither work. I can change the Omen logo up top easy enough using the Omen Command center but nothing I do works for the surrounding lights. What do I do?

[The_Fossette]

@JM1029,

Welcome to the HP Support Community!

I reviewed your post and I understand that RGB lighting around the mousepad is not working.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Waley · Accepted solution]

Hi, according OMEN Outpost mousepad specification,

* For full functionality, connect to a 15W USB type-c port

** Connect both cables to USB SuperSpeed ports. if you are using the adapter, the log is the only activity light supported.

I see you tried USB-c port, please check if your type-C port supports PD feature (15W). If yes, it would be workable.

Thanks.

[JM1029]

Thank you for the reply. 

My built in USB-C port is only 3.0 Gen 1 so my max output is 4.5W. This devices needs 15W (for some reason). 

 For those thinking of buying, make sure you have a USB-C 3.0 Gen 2 or later to use this accessory to its max potential.

For prospective buyers, I hope this post is a warning. I am very unsatisfied that this was not noted anywhere when buying and for $99.99 it should not be that hard to light up the perimeter of a mouse pad. I'm also at a loss that the adapter does not help towards full functionality.