Omen Photon Wireless Mouse Scroll Wheel Random Up/Down Scrolling

[Kleston]

I've had this mouse for about a year and a half, and lately the scroll wheel has been acting a bit weird.  When I scroll up or down, it will randomly scroll in the opposite direction.  So sometimes it will scroll normally for a second, and other times it completely scrolls the wrong way, or the scrolling falls somewhere in the middle.

[praveenbv]

Hi@Kleston, Welcome to the HP Support Community.

It looks like a software issue try with installing the software.

Link:https://support.hp.com/in-en/drivers/selfservice/hp-omen-mouse/7318055/model/29362629

Create a local user or administrator account in Windows 10

1. Select Start > Settings > Accounts and then select Family & other users. ...
2. Select Add someone else to this PC.
3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.

1. Shutdown the computer.  

2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3. Press F11 once for System Recovery.  

4. Choose the Keyboard Layout.  

5. Click on Troubleshoot.  

6. Go to Recovery Manager and click on System Recovery.  

Note: Back up all your data as System Recovery will delete everything that you had saved or installed on the computer.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

Have a great day! 

[Kleston]

This does not help.  The issue happens on multiple computers, and all drivers and OS's are fully up to date.  I'm pretty sure it's something physical with the mouse because of this.

[praveenbv]

Hi@Kleston,

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[praveenbv]

We haven’t heard from you in a while, this post is with reference to the thread you had created at your friendly neighborhood (HP Support Community), 

I would like to know if the resolution we had provided worked for you?  

If the issue still persists, this would confirm a hardware issue. Please Contact HP in your region regarding the service options.  

If you have any other queries, feel free to reply any time and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.  

Have a great day ahead!