Omen Sequencer Keyboard auto keypress issue

[Suchandan]

Need Help,

I have purchased OMEN SEQUENCER KEYBOARD 6 months ago. It was working properly but from last 5 days It is having auto key press issue. Some keys are getting pressed automatically line - numlock,  2,6 f11, home, delete, enter, arrow up, arrow right etc. But after disconnecting and connecting againg it is working for 5 min, then again starting the auto keypress issue. What I need to do please help me. I am using Windows 1o 64 bit. 

I am from Kolkata, India, if it needs servicing to the keyboard then where should I contact? Please help me. My gameplay has beed ruined.

[Echo_Lake]

@Suchandan
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  
The Filter Keys function might be activated. Disable Filter Keys and return to the default keyboard behaviour.

1. In Windows, search for keyboard, and then open Ease of Access keyboard settings or Change how your keyboard works.

2. Make sure the Filter Keys option is disabled.

   
   The keys should be more responsive.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Echo_Lake]

@Suchandan

Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Suchandan]

Thanks but no help. Because it have tried this keyboard in different PCs but everywhere same issue. After 15- 20 min the auto keypress starting. If I just unplug the keyboard and plug it after 1 hr then its acting like same. Initially it starts to works but after some time the auto keypress starts.

[Echo_Lake]

@Suchandan
Thank you for posting back. 

I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.