Omen Sequencer Keyboard, cant bind macro keys

[Lesslo]

Since 2 days my macro Keys P1-P5 are not worling properly!

I'am using Omen Command center to bind the macro keys.

Binding Launcher or Texts to the keys IS WORKING but I can't bind keycombinations or keypresses to the P-keys. Even if I bind like ctrl+A on P1 it will not trigger ctrl+A instead it will handle it as if I pressed f24.

This is happening since 2 days, previously it worked!

Another problem is if im pressing any function Key (like macro keys P1-P5 or fn) a couple times my keyboard backlight will reset its settings.

I can send some screenshots from the software where you can see that I bound the keys correctly.

With best regards

The keyboard is like 2 weeks old.

[KrazyToad]

@Lesslo

Welcome to the HP Support Community!

Please uninstall the HP Omen Command Center and download the latest version from Microsoft Store

Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

Keep me posted how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Lesslo]

Thanks for the reply and sorry for the late answer!

I already uninstalled HP Omen Command Center and reinstalled it, no change!

[KrazyToad]

@Lesslo

Please create a New User Account and check  if you face the same issue on the New User Account

Link: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

[Lesslo]

I tried it as a New User Account, the issue still persists. Only the launcher option is working for the macro keys. I even tried the keyboard on a freshly installed laptop (windows 10) and its the same there.

[KrazyToad]

@Lesslo

At this point I suggest you contact HP Support for further assistance and our Support Engineer should be able to Remote into your computer and check this this out

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you