Omen Vector essential mouse blinking red and sensor not working

[Nara2k]

Hi, my omen vector essential gaming mouse is blinking red where the RGB should be and the sensor isn't working. I have seen other posts about this topic but none of the replies/help worked. The help that the people got were stuff like, firmware issues or to clean the mouse but if the sensor isn't working AND the mouse is blinking red AND many other people had the same problem, It would make only sense if it's a build in thing for mouse. Like a build in error that happens if you do x or y... So could someone please help me and the other people out, I would appreciate it a lot. Thanks.

[Raj2111]

Hi @Nara2k 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your HP product.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your PC recently?

Could you please elaborate the issue in detail?

Take care and have a great day ahead! 

-Regards
Raj-HP Support

[Nara2k]

Hi, thanks for the quick response.

1. Model Number (not sure if this is the one): HSA-A008M

2. There aren't any errors coming up

3. Never. I bought it of eBay as a used mouse to save some money but it came already not working. J tried to contact the seller but it seems like he ignores me to not lose the money he just got.

4. No, nothing special.

I even tried deleting the gaming hub and light studio but it still didn't help at all.

I hope this information is enough for you to solve the problem. Thank you.