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Part of my left display is not showing

HP Recommended
HP Windows Mixed Reality Headset VR1000-100
Microsoft Windows 10 (64-bit)

IMG_20191110_145347 (1).jpg

My HMD has been working without a hitch since I bought it around June this year. I kept Windows and my graphics drivers up to date, it is always out of direct sunlight and has suffered no damages at all. Randomly during a session, the left eye display stopped working. I almost immediately uninstalled and reinstalled the launcher, reinstalled drivers, and made sure the cables were plugged in correctly. Unfortunately,the problem continued and I'm not sure what to do with it.

HP Support Agent
HP Support Agent
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Message 2 of 2
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@SamuelConGrim Welcome to HP Community!


To confirm the hardware issue, please check with another device.



Keep us posted,
If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

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