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‎11-15-2019 09:59 PM

HP Recommended
Product: HP Windows Mixed Reality Headset VR1000-100
Operating System: Microsoft Windows 10 (64-bit)

IMG_20191110_145347 (1).jpg

My HMD has been working without a hitch since I bought it around June this year. I kept Windows and my graphics drivers up to date, it is always out of direct sunlight and has suffered no damages at all. Randomly during a session, the left eye display stopped working. I almost immediately uninstalled and reinstalled the launcher, reinstalled drivers, and made sure the cables were plugged in correctly. Unfortunately,the problem continued and I'm not sure what to do with it.

1 REPLY 1

‎11-18-2019 01:46 PM

HP Recommended

@SamuelConGrim Welcome to HP Community!

 

To confirm the hardware issue, please check with another device.

 

 

Keep us posted,
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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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