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‎04-07-2023 05:11 AM - edited ‎04-07-2023 05:12 AM

HP Recommended

I have a HP Gaming wired mouse M270 and I want to register it on hp site for warranty claim but on searching my product with  serial number,  it is showing that result not found  and my product is also not working at all within months of purchase . i called the customer care they also didnt provide me any support for warranty claim.Please help me else i will file a case againt your company in consumer courts.

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34 people had the same question
3 REPLIES 3

‎04-10-2023 09:29 PM

HP Recommended

Hi @Spark7777,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This situation will need some additional support from our internal teams in HP as we have limited support boundaries in the support community as of now.

. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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‎05-20-2023 11:25 PM

HP Recommended

I purchased a similar product from amazon day before yesterday. I tried to check the warranty status of my product as well but couldn't find any match with my serial number. I wanted to make sure as i bought a similar mouse before purchasing a new one and i couldn't claim warranty of my previous mouse. This type of fraud is not expected from such a reputed company. Please provide the solution as soon as possible otherwise I will have to return my product and share my experience with my colleagues and family and ask them to never purchase anything from HP. Thank You!

1 person found this reply helpful
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‎05-22-2023 02:55 PM

HP Recommended

Hi @sameerAI,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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