Problem with Omen Gaming mouse

[Zack1104]

I have been having a problem with my gaming mouse caused by holding down the left and right buttons at the same time, after a few seconds the scroll wheel flashes and input from the mouses stops. This is very annoying and has caused me to lose lots of fights due to me stop shooting during a fight. I got this mouse recently (christmas) and it has been doing the same thing since.

[Echo_Lake]

@Zack1104

Thank you for posting on the HP Support Community.

I see that your experiencing issues with HP omen gaming mouse, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you tried with an alternate/different mouse?

If you've not checked with an alternate mouse yet, I recommend you do, to confirm if this is either a hardware or a software issue,

That said, if the alternate mouse doesn't work either, you may want to reinstall the USB root hubs within the device manager and check if it works, And if the alternate mouse works and yet the HP 600 doesn't, I suggest you install the latest drivers for your device: Click here to download and install it

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

[Zack1104]

Hi, I tried it with a different mouse and it doesn't do it on this, I think it is only with this mouse due to other people posting the same things.

I will try the link

[Zack1104]

It didn't work

[Echo_Lake]

@Zack1104

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps this sounds like software related problem. 

Let's try these steps in order to isolate the issue.

Hard reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step.

Step 2 BIOS Defaults -
1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Do get back to me as I have a few more tricks up my sleeve.

[Zack1104]

ts still not working, i think this is a problem with the mouse over the computer

[Echo_Lake]

@Zack1104

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting It looks like a hardware issue with the mouse. I would request you to contact our Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP phone support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.

[Zack1104]

ok

[Zack1104]

I can't find the mouse when I search for it

[Echo_Lake]

@Zack1104
 

It sounds like touchpad/mouse drivers are corrupted, You can try reinstalling windows operating system and check for the original drivers. 

Here is the link: Click here if you're unable to perform a system recovery. I recommend you obtain the HP Recovery Media to delete all the content of the driver, re-create the partition and install a fresh copy of the OEM windows to resolve this issue: Click here to obtain the recovery media

Hope this helps! Keep me posted for further assistance.