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HP Recommended
HP Windows Mixed Reality Headset
Microsoft Windows 10 (64-bit)






Sorry for the bad translator. When I connect both wires Windows Mixed Reality it gives an error 43. Translated from Russian means "Unknown USB device (port reset failure)". I tried to disabled and enabled, rebooted. In all ports shows such error. When I shut down Windows Mixed Reality and did a system test it showed that everything is perfect.(photo 5). If someone faced such problem, write please.



Извиняюсь за плохой перевод переводчика. Когда я подключаю оба провода Windows Mixed Reality он выдает ошибку 43. В переводе с русского значит "Неизвестное USB устройство (сбой сброса порта)". Пробовал отключать и включать, перезагружал. Во всех портах показывает такую ошибку. Когда я отключал Windows Mixed Reality и делал тест системы он показывал что все идеально.( фото 5 ). Если кто-то сталкивался с такой проблемой, то напишите пожалуйста.


1 ошибка.png2 ошибка.png3 ошибка.png4 ошибка.png5 ошибка.png6 ошибка.png

HP Recommended



Welcome to our humble abode, the family and tech-friendly house of HP Forums!

I'll be your host for the day, they call me the Riddle_Decipher.


Did you ensure you have windows 10 creators update or later?

Have you installed all relevant drivers and updates for it to work?


While you respond to that, here's all you need to know about its connection:


Before installing the HMD, prepare the computer by using the following steps:

  1. Ensure you are using Windows 10 Creators Update or later for Windows Mixed Reality support.

    For further information about system requirements, installation, and troubleshooting see the Microsoft article, Install the tools.

    For more information see the Microsoft article, Immersive headset support.

  2. You need an administrator user account, and then you need to sign in with a Microsoft Managed Service account.

  3. Check Windows System updates and install any drivers that need to be updated.

  4. Enable full kernel mode dump.

  5. Enable Developer mode from Settings > Update & Security > For Developers.

  6. Enable full diagnostics from Settings > Privacy > Feedback & diagnostics.

  7. Copy MRValidationKit to the PC.

  8. Reboot the system.

Connecting the HMD to the computer

Use the following steps to install the HMD:

  1. Connect the HMD to the computer.


    Plug in the USB first, and then plug in the HDMI.

    The HMD display does not show on the Windows desktop.


    If the HP Windows Mixed Reality Headset VR1000 is not recognized or does not function when connected using an adapter, dongle, or hub, connect the headset directly to a USB or HDMI port on the computer, tablet, or other device being used to verify functionality of the HP Windows Mixed Reality Headset VR1000.


(By the end of this article all the issues should be resolved)


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