Random static on my monitor

[ItsLordy]

I have an issue with my HP X24ih monitor. while i was playing on my xbox which is being displayed on this monitor via hdmi out of nowhere the monitor dies, i guess. it still produces colors and attempts to

display. but everything seems to be stretched. mind you i have never punched or hit my monitor or did anything to damage it. so i don’t understand what happened 

 

[Alden4]

Hi @ItsLordy,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your HP X24ih monitor might be experiencing a hardware or connection issue, especially since it started displaying random static and stretched visuals. Here are a few troubleshooting steps you can try.

Check HDMI Cable and Port: Disconnect the HDMI cable, inspect it for any damage, and reconnect it firmly. If possible, try using a different HDMI cable or port on the monitor and Xbox.

Switch Input Sources: Test the monitor with another device, like a laptop or PC, using the same HDMI port. This can help you determine if the problem is with the monitor or the Xbox.

Reset Display Settings on Xbox:

• Power off the Xbox completely, then power it back on while holding the Eject and Power buttons until you hear a second beep. This will reset the display settings.
• This could help if the Xbox output resolution was set too high for the monitor.

Power Cycle the Monitor: Turn off the monitor and unplug it from power for about a minute. Plug it back in and turn it on. This can sometimes resolve temporary display issues.

Adjust Display Resolution: If the screen is stretched, ensure the resolution settings match the monitor’s native resolution (1920x1080) and refresh rate (up to 120 Hz).

Update Firmware (if possible): Some monitors allow firmware updates through a PC. Check the HP support website to see if there’s an update for your monitor.

If none of these steps solve the issue, it could be a sign of a hardware fault within the monitor itself, such as a problem with the display panel or internal circuitry.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support