Driver for x4000 mouse

[fheimerle]

I have the same problem and I've spent countless minutes between chatting and on the phone with support. I can't get an answer as to why the keyboard won't work, mouse works perfectly fine, I have an HP Pavillion All-In-One 24-xa0025t

[asmita6658]

@fheimerle

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the wireless keyboard is not working.

Don't worry, I'm here to help! Let's try these steps -

Solution# 1 Check the battery.

Solution# 2 Check device connections -

1) Make sure the wireless receiver is plugged directly into a USB port on your computer.
2) If your device has an On/Off switch, make sure it is set to ON.
3) Turn off any other wireless devices that you are not using, including Bluetooth.
4) Move the device closer to the wireless receiver, usually within 30 cm (1 ft).
5) Make sure there are no objects between the device and the wireless receiver. Objects such as TVs, cordless phones, or speakers can weaken wireless signals.
6) Test the device.

If the issue still persists, try connecting the wireless keyboard to a different device.

Solution#3 Check for device driver update -

1) In Windows, search for and open Device Manager.
2) Click the arrow next to Keyboards or Mice and other pointing devices to view the currently installed devices.
3) Right-click your device, and then select the option to update the driver.
4) On the Update Drivers screen, click Search automatically for updated driver software.

Let me know how that goes. 

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Have a great day!