Request for free Rev.2 replacement cable – HP Reverb G2 connection and audio issues

[Zoltan_L]

Hello,

I own an HP Reverb G2 VR headset and I am experiencing recurring connection issues with the original cable.

The audio frequently cuts out, and Windows Mixed Reality repeatedly loses connection to the headset. This makes the headset difficult to use reliably.

I understand that HP released a revised Rev.2 replacement cable for the Reverb G2 to address connection and USB-related issues with the original cable.

I would therefore like to request a replacement of my original cable with the revised Rev.2 cable, free of charge.

My headset details are:

Product: HP Reverb Virtual Reality Headset G2
Product No.: 1N0T5AA#AB

Please let me know how I can arrange the replacement and what information you require from me.

Thank you for your assistance.

Kind regards,
Zoltán

[Deep_World]

Hi  @Zoltan_L 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I hear your concern about the connection and audio issues you are experiencing with your HP Reverb G2 headset.

The behavior you described may require a detailed hardware and warranty validation to determine the appropriate resolution. As replacement eligibility for accessories such as the Reverb G2 cable is reviewed on a case-by-case basis, I recommend contacting HP Phone Support so that the support team can verify your product details, warranty status, and available service options.

This may necessitate a one-on-one conversation to resolve the issue via remote assistance.

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic.

1) Click on this link—    https://support.hp.com/contact

2) Add or select the product, and change/select your region.

3) Enter the serial number of your device or select Let HP detect your product option.

4) Choose "other" option from the list

5) Select continue to contact option

You should see the HP phone support number or Chat option listed.

They will guide you further.

Or, You may also visit the nearest HP authorized service center, the service team will check and assist you.

Kindly follow this link to locate the nearest HP service center:    https://support.hp.com/us-en/help/service-center

(Select the country from the dropdown menu and enter the city name or pincode)

Have a wonderful day!

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Regards,

Deep_World