Reverb Dead Pixel & Constellation Effect

[Tomsp]

I recently bought an HP Reverb VR headset it has been working well, however I have noticed a couple of defects:

• The right eye appears to have a dead pixel / small cluster of dead pixels
• The right eye suffers what appears as a constellation effect (pinpoints of light) when the image is dark (backlight bleed?)

(The left eye seems free of any such defects)

I appreciate that replacements etc. may take time at the moment and there is no rush as such.

Thank you,

Tom

[The_Fossette]

@Tomsp,

I reviewed your post and I understand that you are facing issues with the VR headset.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for the headset.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

I hope that answers your question and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!