Reverb G2 USB adapter old vs new?

[LLockey]

Hello,

Question is : are the USB-A to Type-C adapters different  in the early shipments of the G2 from the ones now?

are they usb2.0  or is there no difference whatsoever?

I bought my G2 in November and my brother bought his just this month (May),  we were trying different things because his was constantly stuttering, with the volume icon showing every 20-30 seconds when it stutters.

I noticed that the cable wasn't all the way in on his USB-A to USB Type-C adapter, so I tried mine but I noticed a difference in the adapters. His was with a blue-colored USB-A (which I know shows it is USB 3.0+), while mine was not (and the cable when all the way in aswell on mine).

[praveenbv]

Hi@ LLockey,

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. In the side menu click on see more. 

3. Select set up controllers. 

4. In the settings screen you now see, click add Bluetooth or other device. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team

Hope this helps! Keep me posted.

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Have a great day! 

.,,,

[LLockey]

I... never had issues with the controllers or connecting them, thank you for the answer non-the-less.
I just simply asked if the two usb adapters are different in bought purchases that I mentioned.

[praveenbv]

Hi@ LLockey,

Reverb G2 to support the notebook needs to checked by taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.