Reverb G2 briefly worked and now gives Error code 4-1 in Mixed Reality Portal

[Xirtion]

Also encountered this problem after reinstalling windows. Thought it might be a driver issue but for me the problem was the plug where it attaches to the headset. I removed the face mask and pulled the plug out all the way then carefully reinserted. The 4-1 error went away immediately.

[Dingo_Man]

There is a little dot on the plug that should line up with the edge of the headset - that lets you know it is fully inserted.

That was one of the first things I checked.

[mcline007]

I have exactly the same problem, the first time it worked for a day or so and now I constantly get that silly usb3.0 super speed port. I have tried all ports and even bought a PCI usb 3.0 card.

This product is junk. How HP could have shipped a product with ether a terrible USB cable or a buggy firmware is the reason why Lenovo is kicking their ass. I am so upset. This product is so expensive to be gated by such silly issue.

On top my serial number is not working on the HP customer support chat thing. Wont buy HP ever again

[Irmantas]

Same problem. Probably reverb g3 will be launched before my problems solved with this huge disappointment... Pre ordered in last July, arrived only on Christmas, just after I requested cancelation for my delayed pre order. Worked for one week. Started to get error code 1-4. Sometimes using different port headset turned on, but later it did not. Tried every possible solution found online, did not helped. Asked for refund from my seller, but they said do what HP says. HP support routed me to local service (their partner in my region) instead of sending new cable, but they agreed on broken cable after some "try different port".  I paid for shipping into their service partner. After 3 months no fix and constantly listening to lies from HP service partner that they did not get parts, "but HP already sent them, let me ask again", my patient run out. Contacted my seller again, they asked to send broken unit to them and they will make a swap. After some more emails and week later I got back broken unit, now I am waiting again for answer from my seller to send me "pre paid return label" for return. Really hoping to get my money back, not another unit. Really do not want to repeat such frustrating experience and  huge time waste. 

[Dingo_Man]

Update on my dilemma - my Reverb G2 headset was sent to the Grapevine, TX repair center on March 9 and FedEx dropped it off on March 10. It's been on hold ever since. No estimated date for when I can expect the product back.

I called last week and the rep requested the staff to respond to me with an estimated date, and they did not. Today, the rep I talked to said she would escalate this to the management.

It's really incomprehensible how a company like HP can fail to have parts for repair, while at the same time is selling new Reverb G2s to anyone who orders them.

Couldn't someone open up a new G2 box, pull out just the part I need, and send it to me? No, that's asking too much because they could not make $600 off the box anymore.

I am very, very frustrated at this point. The fact they won't give a date makes me wonder if they actually even have any parts on order?

[SeruGiran]

In my case in Europe is quite different. As all the users in this thread I had the error code 4-1. First HP sent me a new headset (not including cables nor earphones) and the problem continued. I contacted them again and then they sent me just the cable. It works fine since then. But I'm still having the issue that my mobo (msi b550 m mortar) doesn't detect the headset. I'm contecting the G2 via a usb 3.0 hub included in my Samsung monitor. It's quite clear that the first units of the G2 came with poor quality cables.

[PM62]

Received my third G2 today. First one cut out spontaneously after some three weeks of fairly problemfree use. The second G2 was dead out of the box; it was a used set. 😒 

The latest G2 I received also looks as if it has been previously used; seals of some included packages were broken, screen protectors had gathered dust. 😶 But the good news is that this headset is working! Albeit with new problems; a lot of blue screen crashes under SteamVR which after elaborate tweaking of settings looks like they are now tackled. 

More worrying was the one off repeated occurence of the dreaded 4-1 error 😠. The error disappeared after reconnecting to the USB-C port. 😥 However this does not give much confidence for the future. We'll see how long this one lasts. I am still very happy with the resolution this headset has to offer but if this G2 gives up on me, I will give up on the G2 and opt for a refund.              

[Dingo_Man]

@PM62 - I also recently got a replacement headset. This one appeared to be new and did work out of the box. I had some problems, including the 4-1 error but I believe I have everything resolved so far.

For the 4-1, I recall some issue with the USB controller and ASMedia controllers not working so well. My PC has USB 3.2 ASMedia contoller and  the Intel USB 3.1, so in hopes of avoiding the USB 3.2 on USB-C, I used the adapter and plugged the headset into a USB-A port. Did not get 4-1 error after that.

I had some other issues which were fixed by removing the headset drivers from Device Manager and letting them reinstall. Also, there are a number of recent updates in the Windows App Store for related VR apps, and also a new firmware out this week for the Reverb G2. I applied them all.

The last issue cropped up today after a mandatory Flight Simulator Windows Store Update - when I switched to VR the view went crazy flickering. I resolved that by going into the Installed Apps in Windows and resetting Flight Simulator and Mixed Reality Portal. Just the reset option not the option that erases all data. That seemed to fix the post-update issues.

For now, all is well. We will see how long nirvana lasts!

[PM62]

@Dingo_Man Good to hear that you have your gear up and running.

USB-C connection does seem to have the highest risk of failure, will also test how my headset performs on a USB-A port.

Thanks for the other tips. Will checkout the HP firmware update. Did not have issues with the latest MSFS update but will remember your solution if it goes haywire in the future.

Happy flying! 

[Astrodoof]

I love that the original post is labled "SOLVED!" and the solution is a refund.  

Is there a hot key for that?