Reverb G2 does not start in 90mhz mode

[Phil373]

Hello,

after buying a reverb g2 this week I have been out of luck to start it at 90 MHz.

I have done almost everything I could find online minus from updating every driver in my system, trying out every USB port, buying a USB 3.0 self powered hub or even buying a USB 3.0 PCI express card

Nothing works and the ads will not start and 90 MHz and will always give me a 13-14 error message. I tried all the settings (from steam VR to windows mixed reality ) it just won’t start up. 

ive read that this might be an HP cable issue ? 

AMD Ryzon 5 3600

AMD RX590 8gb

32GB 

win10 

[KrazyToad]

@Phil373

Welcome to HP Support Community

I would like to help

This is usually a loose cable connection 

Sometimes during the resume process, the video card cannot establish a connection, so unplugging the USB Type-C from the PC and plugging it back may help to establish a connection.

Link: https://support.hp.com/in-en/document/c06984162

If the issue persists I suggest you contact HP Support in your region for assistance

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Phil373]

Hi KrazyToad,

thank you for your reply. 
I have opened a ticket and am awaiting a reply there. 

Quick question - is there any data / knowledge if a RX 6700 XT can use the Reverbs 90hz mode ? 

[KrazyToad]

Please refer to this Link: https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-12-1 and let me know if that helps

[Phil373]

Hm- to be honest not really as it’s only the overview of the most recent Adrenalin drivers. I will receive my new computer tomorrow though and can report in. 

[KrazyToad]

If required you can contact HP Support in your Region and our Support Engineers should be able to Remote into your Computer and check it out

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

[Paul_LondonLad]

Take a look at this post:

https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-Errors-7-14-4-1-or-audio-stutters-drop...

Also, the serial number for me was located on the inside of the headset and to the left of the lens. The sticker is small and can be difficult to read.

[Phil373 · Accepted solution]

Hi team - it was the GPU/graphics card. After updating it and some PC components , 90mhz option was available. Running it on a rtx6700x now without problems