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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
HP Recommended
Reverb G2
Microsoft Windows 10 (64-bit)

I am getting error 7-14 when I plug in my new reverb g2 and try to open the mixed reality portal. I rebooted several times. I updated windows and my gpu drivers. It has been unplugged and replugged, verifying all connections several times. The breakout box is connected to the wall. I uninstalled the headset drivers from the device manager, and redownloaded the drivers. I tried using the usb-c to usb-a adapter, which did nothing on all available usb ports except the front panel usb port for some reason. With that connection I was only able to use it at 60hz and there was no audio.

 

I had previously used a rift-s on the system with no problems. Am I missing something, or is this a problem with the cable?

 

Asus Tuf x570 mobo, rx580 gpu

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I installed a pci-e usb 3.0 card. It doesn't work in 90hz mode, but 60hz mode works, and so does the audio. Attempting 90hz mode results in error 13-14

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45 REPLIES 45
HP Recommended

I have this problem too on a new ASUS X570-Pro motherboard - not one of the 10 available USB ports works. Seems fishy.

HP Recommended

I am also experiencing error 7-14. I am using USB-A adapter because I do not have a working USB-C connection. Device manager seems to identify it but connection keeps resetting. 

HP Recommended

I installed a pci-e usb 3.0 card. It doesn't work in 90hz mode, but 60hz mode works, and so does the audio. Attempting 90hz mode results in error 13-14

HP Recommended

Oh no this sounds bad. I am still waiting on the arrival of my headset but reading this scares me a little especially the lack of support from HP and the difficulty to RMA a product with HP because their support sucks isn't giving me good feelings right now. I hope you get it fix asap. Gd luck guys.... Saying that, this shouldn't even be happening.... Another too good to be true product me thinks

HP Recommended

I received mine yesterday and ran into the same issue. I have a USB 3 hub and when I plugged into that (with the A-adapter) instead of directly into one of the motherboard ports, it resolved the problem.

HP Recommended

Try a USB 3 hub, that fixed it for me.

HP Recommended

Are you able to use 90hz mode? What kind of usb card are you using?

HP Recommended

Mik_Island I'm not sure about 90hz mode, how do I check that?

I'm using an external USB 3 hub plugged into one of the motherboard's USB 3 ports.

The hub is unpowered made by Orico, it's an AMD motherboard. What I'm gathering is that a lot of people on AMD are experiencing this problem. If you want more details I can try to get that for you.

HP Recommended

I checked under Headset Display settings in windows and I see Resolution=4320x2160 and Frame rate=90Hz.

 

I'm using an ASMedia USB chipset PCIe add-in card.

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