Reverb G2 error 7-14

[Mik_Island]

I am getting error 7-14 when I plug in my new reverb g2 and try to open the mixed reality portal. I rebooted several times. I updated windows and my gpu drivers. It has been unplugged and replugged, verifying all connections several times. The breakout box is connected to the wall. I uninstalled the headset drivers from the device manager, and redownloaded the drivers. I tried using the usb-c to usb-a adapter, which did nothing on all available usb ports except the front panel usb port for some reason. With that connection I was only able to use it at 60hz and there was no audio.

I had previously used a rift-s on the system with no problems. Am I missing something, or is this a problem with the cable?

Asus Tuf x570 mobo, rx580 gpu

[geneticcrypto]

I have this problem too on a new ASUS X570-Pro motherboard - not one of the 10 available USB ports works. Seems fishy.

[RocketSharky]

I am also experiencing error 7-14. I am using USB-A adapter because I do not have a working USB-C connection. Device manager seems to identify it but connection keeps resetting. 

[Mik_Island · Accepted solution]

I installed a pci-e usb 3.0 card. It doesn't work in 90hz mode, but 60hz mode works, and so does the audio. Attempting 90hz mode results in error 13-14

[LeshKraven]

Oh no this sounds bad. I am still waiting on the arrival of my headset but reading this scares me a little especially the lack of support from HP and the difficulty to RMA a product with HP because their support sucks isn't giving me good feelings right now. I hope you get it fix asap. Gd luck guys.... Saying that, this shouldn't even be happening.... Another too good to be true product me thinks

[Sportflier]

I received mine yesterday and ran into the same issue. I have a USB 3 hub and when I plugged into that (with the A-adapter) instead of directly into one of the motherboard ports, it resolved the problem.

[Sportflier]

Try a USB 3 hub, that fixed it for me.

[Mik_Island]

Are you able to use 90hz mode? What kind of usb card are you using?

[Sportflier]

Mik_Island I'm not sure about 90hz mode, how do I check that?

I'm using an external USB 3 hub plugged into one of the motherboard's USB 3 ports.

The hub is unpowered made by Orico, it's an AMD motherboard. What I'm gathering is that a lot of people on AMD are experiencing this problem. If you want more details I can try to get that for you.

[geneticcrypto]

I checked under Headset Display settings in windows and I see Resolution=4320x2160 and Frame rate=90Hz.

I'm using an ASMedia USB chipset PCIe add-in card.