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Animal451
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Message 1 of 5
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Reverb G2 install stuck at "Connect your Headset"

HP Recommended
Reverb G2
Microsoft Windows 10 (64-bit)

My G2 arrived today so I 

 1-Uninstalled the Oculus Software

 2-Ran Windows Update

 3-Started Windows Mixed Reality (all checkmarks, "Good to Go") click next

 4-Connect headset . . .

 

Still waiting for something to happen?

 

I tried it with AND without the power adapter, I have a type-c usb, do I still need to plug in the power cord?

I also tried the adapter and plugged into the USB 3.1 Type-A but only get a white light on the box when I plug in the power adapter. 

 

Specs:

i7 8700k

Asus Z370-e 

32 gb RAM

GTX 1080ti Strix

 

I do run 4 monitors, one in plugged into the mainboard to allow for the headset to plug into the 1080ti.

4 REPLIES 4
Haabhaa
New member
1 1 0 2
Message 2 of 5
Flag Post
HP Recommended

I have the exact smae problem, and I want to hopefully resolve this before I need to return it.

I have made sure to firmware upgrade the graphics card to verify display port 1.3.

Verified that absolutely all windows updates has been run. 

Tried multiple USB ports and Display ports. But it just does not register in the connect your headset in Windows Mixed reality....

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praveenbv
HP Support Agent
HP Support Agent
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Message 3 of 5
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HP Recommended

Hi@Animal451, Haabhaa,Welcome to the HP Support Community!

 

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

 

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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FireBallRoberts
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Message 4 of 5
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HP Recommended

I have the same issue - did you get this resolved? If so, what did you do?

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JumpyWizzard
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Message 5 of 5
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HP Recommended

Hi, I had the same problem initially, it turned out that the cable #1 is not rightly plugged in.  Refer to https://h30434.www3.hp.com/t5/Gaming-Accessories/HP-Reverb-G2-not-detected-need-help/td-p/7966151 the pic in this post.

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