Reverb G2 lenses going black

[Stakke]

Hello,
I have a very annoying problem with my Reverb G2 since last friday.
When I was playing War Thunder after approx.15 minutes the right lense goes black, 2 seconds later the left lense goes black too, after 6 seconds they both come on again only to go through the same cycle a few moments later and so on and on. Playing becomes impossible this way. I never had any issues with my G2 before.
It keeps on happening when I end the game and stay in WMR.

Please help.

Stakke

[Raj_05]

Hi @Stakke,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support 

[Stakke]

Thx for your response.
I sent the G2 back to the retailer right before your message.
It got fixed after a few weeks and I got it back.

grtz,

Stakke

[Raj_05]

Hi @Stakke,

Thank you for your response, 

Is there anything else that I can help you with today?
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[vegaa055]

I have the same issue. Unfortunately from what I understand it is a hardware issue. But HP refuses to help me. Maybe you will have better luck. Personally, I would strongly suggest buying a headset from a different company.  Any replacement from HP is guaranteed to fail as well. This is the 3rd headset I am on. So the HP Reverb is basically a temporary VR headset that is definitely going to stop working.