Reverb G2 not recognized by Steam or Windows Mixed Reality

[medicinesocks]

HP Reverb G2 Mixed Reality Headset not recognized by  2 different computers.  Previously worked 2 weeks ago.  I confirmed the power/display cable firmly attached to headset.  Updated firmware, bios, for chip/motherboard/nvidia t1660.  Ran Windows updates.  No joy. So, tried the headset on second gaming computer in the household--same error, 108 for Steam and headset not detected for Windows Mixed Reality.  The cable is firmly attached, when plugging in the cable, there is no light.  Tried to contact HP Chat--"chat is not available right now" so called customer support at 800-334-5144 was transferred to the "gaming warranty department," was on hold for 4 minutes before receiving a message: "we cannot take your call right now, please call back later."  I am within 30 days of my warranty end date, and need the replacement cable or an order for a replacement cable, before then.  Thanks.

Have the one on the top--need the one on the bottom.

[Dilip_18]

@medicinesocks

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Reverb G2 Mixed Reality Headset. It could be a hardware issue on the cable. I want to sincerely apologize for the experience that you had with our customer service team. Going forward, we are going to take steps to ensure that this situation does not happen again. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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Have a great day!