Reverb G2 suddenly stop

[Maggiolo72]

Hi. I have an HP Reverb G2 which has suddenly stopped working .

WMR sometimes shows any code ( just say that there is no vr headset connected) sometimes with the error code 7-14.

Double checked all cables all is properly connected.

The rig was functioning without any problems since now, no drivers update, no HW changes.

Motherboard is a B450, never had any compatibility problem and the headset is connected to the SSD Type C.

There isn't any light on the headset, but the switch box has a light.

[praveenbv]

Hi@ Maggiolo72,Welcome to the HP Support Community!

Apologies for all the inconvenience!

Request you to follow the below troubleshooting steps from the document fix :-

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. In the side menu click on see more. 

3. Select set up controllers. 

4. In the settings screen you now see, click add Bluetooth or other device. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Maggiolo72]

Hi, I have no controllers problems, my problem is that my G2 is a 600€ Brick.

The solution you provide me doesn't fix the problem. 

[praveenbv]

@Maggiolo72,

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.