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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
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‎10-22-2022 10:25 AM

HP Recommended

Hello Ysub, 

that’s quite simple. Go to support.hp.com and log into your account. There you can click on Contact HP support. You have to have your product registered to continue, so do this before proceeding. Then you can choose telephone support. They will then send you a new cable and if that doesn’t work out you are offered to test another headset as well.

Good luck!

2 people found this reply helpful
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‎10-22-2022 10:40 AM

HP Recommended

Hello Daszns,

thank you, I must have missed the reqiurement to register the headset. Thanks for the advice! 

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‎10-22-2022 01:09 PM

HP Recommended

You‘re welcome. I hope it works out for you.

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