11-19-2020 02:24 PM - edited 11-19-2020 02:25 PM
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I have gone through your Post and would like to help
To assist you better please provide me with the complete product model or the product number
You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
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