Reverb left/right controller paired but not communicating

[DickD76]

I have experienced this identical issue on 3 occasions, coincidently after MS have implemented a software update and to resolve it go into MS Settings, Bluetooth & Devices, Devices and Add device and missing controller connects to headset.

[Dilip_18]

Hi@DickD76,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing controller issues with the HP Reverb G2 Virtual Reality Headset.

I have a few recommendations 

• While most games do not display the controllers or use the models installed by the driver, some games use their own versions of the controller models, either to customize them or to display contextual help for the available inputs. Usually, this does not block any features of the games but might lead to confusion or visual artifacts. This can be fixed with an update of the game itself.
• Installing a Bluetooth dongle on computer works as the left controller was paired. However, once had the dongle installed will be able to ’discover’ and connect the right controller.
• This issue is corrected by fully depressing the joystick until it clicks and it will move freely.

• While developers are working to update their games for HP Motion Controller compatibility, HP provided custom controller bindings for many of the most popular games on Steam. With "Windows Mixed Reality for SteamVR" fully updated to version 1.2.444, these bindings will be picked up automatically when the game is running. However, if the game does not seem to register actions, it's possible to manually search for custom binding profiles using the SteamVR Settings menu.

  To do this,

• Open the SteamVR menu by pressing the right motion controller's menu button.

• Select the Settings icon in the bottom-right corner of the SteamVR menu.

• Select the Controllers tab.

• Select the Manage Controller Bindings option.

• The active controller binding can be changed to "Custom", which will open up the option to try community-shared game bindings. If no custom game bindings have been shared for this game yet (or if not fully satisfied with the ones available), custom game bindings can be created, and even help the rest of the community by sharing them after testing in a few game sessions.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!