Right HP wireless earbuds G2 refuses to connect by bluetooth

[telkinia]

I have the HP wireless earbuds G2 which worked fine until today, when he right earbud decided not to work. I tried everything, including pairing again but the right one does not connect to any device while the left one works perfectly. Ive already tried resetting the earbuds by pressing for 10+ seconds the button on the case and Ive also tried pressing the earbuds themselves for 20+ seconds and nothing has worked. Also, the right earbud makes the ON sound when I take it out of the case so I know for a fact that it isnt broken, but is basicaly useless if it doesnt connect to anything. Please help!

[Nirvana_95]

Hi @telkinia 

Welcome to the HP Support Community. I see that you are facing issues connecting your HP Wireless Earbuds G2 to Bluetooth. I am sorry about that but please be assured that we are here to help you with it. 

From what I have understood, you have already performed a couple of troubleshooting steps. 

Please remove them out of their case (make sure they're charged and that you remove them from your pairing list from your phone though ) and press down on both of them for 1 minute. Sometimes they go out of sync with Bluetooth.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[telkinia]

Hi @nirvana_95 

Unfortunately I´ve done this a couple of times and the right earbud still refuses to connect, whereas the left one connects without issue. Do you have another solution to this problem?

[Nirvana_95]

Thanks for your response.

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!