S1000 wireless mouse won't connect

[Jane317]

I just got this S1000 wireless mouse a few days agp. It comes with a usb receiver. I tried plugging in the usb and the mouse didn't work. There is usually a sound coming up when I plug in an usb, but it not coming up in this mouse. I tried on different spot on the computer and even different computers. But it still doesn't work. I already put a battery and turned the mouse on. I am pretty sure the problem is not on the mouse itself because when I turned on the mouse, the red light in the bottom is shown. Had anyone has experienced with this mouse and can help me out? Thank you!

[banhien]

@Jane317 

You need to insert battery and turn it on first. Did you do that ?  Please watch the following clip

                    https://www.youtube.com/watch?v=5MDXaVE84BY

Regards.

[Jane317]

Thanks you your response. I already insert the battery and turned it on and it still doesn't work.

[banhien]

@Jane317 

I also does not work on other machine. It could be a faulty mouse, please return it and get a new one.

Regards.