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‎09-17-2023 05:28 AM - edited ‎09-17-2023 05:31 AM

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My HP Reverb 2's power cable isn't delivering any power to the headset (its white led doens't go on - both the headset's and the breaking box that is attached to the cable). I wanted to pick the headset back up from a month of not using it and it just didn't work anymore. No idea what happened.

I'm trying to get support for this issue but I can't even register the product. Everytime I try, it says that the series number is wrong. I'm getting the number from the black sticker on top of the box.

 

Help please? Thanks 🙂

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2 REPLIES 2

‎09-18-2023 06:02 AM

HP Recommended
@drokii wrote:

My HP Reverb 2's power cable isn't delivering any power to the headset (its white led doens't go on - both the headset's and the breaking box that is attached to the cable). I wanted to pick the headset back up from a month of not using it and it just didn't work anymore. No idea what happened. UTSA Blackboard

I'm trying to get support for this issue but I can't even register the product. Everytime I try, it says that the series number is wrong. I'm getting the number from the black sticker on top of the box.

 

Help please? Thanks 🙂

Here are some suggestions for troubleshooting and getting support:

  • First, double-check that the power cable is fully plugged into the breakout box and wall outlet. Make sure the outlet is working by trying another device.

  • Try using a different power cable if you have one, in case the cable itself went bad.

  • Make sure all the connections between the headset, breakout box, and PC are secure. Reseat the cables just in case.

  • Try connecting the headset and breakout box to a different PC if possible, to rule out a PC issue.

  • If the headset still doesn't power on, it likely needs service. HP has a support page for the Reverb G2 where you can find troubleshooting tips and start a support request: https://www8.hp.com/us/en/vr/reverb-g2-vr-headset.html

  • For the product registration issue, contact HP customer support directly via phone, chat, or email. Explain the situation and they should be able to assist with getting the product registered for support.

  • You can also try posting on the HP community forums for the Reverb G2, in case others have had similar registration problems and can advise: https://h30434.www3.hp.com/t5/HP-Reverb-G2-VR-Headset/bd-p/hp-mixed-reality-headset

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‎09-18-2023 08:25 AM

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Thank you for your reply and suggestions.

I've retried registering today, and it went through.

 

Everything you've named has been retried multiple times, I'm fairly confident something's wrong with the cable,

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