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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Reverb
Microsoft Windows 10 (64-bit)

So I'm starting to get pretty fed up here. I've owned my Hp Reverb since August. It's the 2nd generation one with the cable clip. I've used it for around 4-5 months relatively flawless. (I've had some tracking issues where the screen would be "glued" on forward and backward movements) other than that I've almost not had any issues.


Yesterday I was playing Xplane11 in VR and noticed that the tracking was way worse than it normally was. I have had occasions where tracking was buggy before so I figured a restart would do the trick. I turned the game on today, and at first the headset seemed fine. I started  a flight and halfway in the screen started to suddenly glitch all over the place, as in if I would stare dead center at one area the screen was constantly moving around. I tried to finish the flight until not only the screen was being extremely annoying, but the controller tracking was going crazy too, it would fly all over the screen. 

 

Things only got worse as I progressed, the image started turning now even, as in slowly rotating until my view was literally upside down..I knew something else was up this time as I never experienced this before. After a few restarts I am now 90% of the time getting a "Make sure the USB cable is plugged into the SuperSpeed USB 3.0 port" error..I've tried 4 different 3.0 ports and no luck whatsoever. Reinstalled drivers, reinstalled Mixed Reality Portal it keeps giving me an error, and OCCASIONALLY it will start the headset with the glitchy image for a few minutes and then it disconnects again giving me that **bleep** 4-1 error.

 

Any help or similar issues? I'm seriously disappointed here. 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Byznovat
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP Reverb device
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Byznovat
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the HP Reverb device
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:
 www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

HP Recommended

Hey Echo,

 

I've been in contact with HP support, they've been most helpful. I sent my headset back to the shop I bought it from originally. HP said if they cannot come up with a solution to contact them again. They also suspect the headset itself is faulty. I've tested the headset at my brothers house yesterday to make sure it wasn't just my PC. THe USB error also showed up on his PC.

 

I've literally done everything to rule out it was my PC, even a complete windows re-install. (Regret that now haha) 

 

I'll keep this thread posted after I get it back to make sure others with similar issues will know that these issues can occur.

I'm bummed out as I cannot use it now, it's really a great headset otherwise.

 

THanks for the help!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.