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‎02-02-2023 06:42 PM

HP Recommended
Product: HP Pavilion 15-au030wm (Touch) (ENERGY STAR)

Someone please help me. I have been trying to figure out a way to download Sims 4 on origin for months. I just spent over an hour on hold with HP support for them to tell me they can’t help me because I can’t afford to renew my warranty right now. The error it’s showing is Microsoft Visual C++ 2015 x86 minimum runtime 14.23.27820

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1 REPLY 1

‎02-03-2023 02:47 PM

HP Recommended

Hello @Kourtnie77 

Sorry to hear that you are having problems ... I would like to help you.

(1) Download and install

Microsoft Visual C++ 2015 Redistributable Update 3

 

(2) Restart Windows

(3) Try Sims

(4) Please report back

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