Since update my Reverb g2 will not turn on

[DontDieDoug]

So I have a pc with the nvidia 3070.  I have windows 11 installed.  I unplugged my headset from my PC for about a month and got an update.  When I plugged my reverb back into the computer its completely plugged in but it is no longer showing on my monitors and wont turn on either with mixed reality or with steam VR.  How do I get this thing to turn on as this has gotten frustrating.  I have updated all drivers and clearly something is missing.  HP reverb software wont even recognize my controllers now. Something is very wrong.

[Garp_senchau]

@DontDieDoug, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

We're looking forward to helping you get back up and running! 

Regards, 

[DontDieDoug]

Okay I am not sure which one on the box it is that you need so I will just send you everything I can see

M16921-001

HEA85212010  R3B

and another is just 47  22  REV-A.

Not sure which one you are needing.

[Garp_senchau]

Hey @DontDieDoug, 

Thank you for your response

Could you please refer to the guide and provide me with the product name or product number? This will help me assist you more effectively

Regards,

[DontDieDoug]

The item is the HP Reverb G2 V2.  I have looked at your guide and it does not show me anywhere to locate the information other than what I have already given you

[VectorVisionary]

Try uninstalling and reinstalling Windows Mixed Reality, remove the headset from Device Manager and reconnect it to reinstall drivers, check all cable connections, and run the HP Reverb firmware update tool. This often fixes recognition issues after updates.

[DontDieDoug]

I have uninstalled and reinstalled Mixed reality and the firmware.  When I looked for the headset in device manager it does not appear.  The lights do come on on the box the wires connect to but the HP light doesnt come on and device manager doesnt show the HP reverb either.