• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-12-2022 09:20 PM

HP Recommended
Product: Mouse X220 backlit

Mouse x220 Backlit, i had some issues with the performance when i moved the mouse, so i searched for help on the internet and it says that it is the polling rate, and something related to my laptop HZ

so i have 3 days searching help for changing the mouse configuration, because my laptop has 60Hz and it really affects my laptop performance , on the forums that i readed i saw this  https://support.hp.com/us-en/product/hp-x220-backlit-gaming-mouse/32112965 and the help of that link didn't recognize my OS, it only downloads something that i cant even execute

PD: i saw something about "OmenGamingClub and that forum info is kinda outdated, please somebody help me.

sorry for my bad english.

Category:
3 REPLIES 3

‎12-20-2022 01:46 AM - edited ‎12-20-2022 01:47 AM

HP Recommended

Hi @Trucy_enigmar,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

Which OS are you using currently? Are you using an HP gaming hub? What exactly this mouse is used for? Is it wireless or wired?

 

What is the HZ it is affecting? as you mentioned about your pc performance. 

 

May I have the exact product name and number of your PC/LAPTOP? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-22-2022 01:51 AM - edited ‎12-22-2022 01:52 AM

HP Recommended

Hi @Trucy_enigmar,

 

We did not hear from you. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎12-24-2022 02:32 AM

HP Recommended

Hi @Trucy_enigmar

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.