Software for X1000

[7CH1347]

I started using the headphones normally, until one day I connected them to my computer and it says it doesn't recognize them. I'm looking for some software from the brand to see if there's an update missing or not. But it seems there isn't one.

I tried removing them from the computer's memory and even restarting it, but nothing works.

[zoey7886]

@7CH1347, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP Headset! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP X1000 Wireless Gaming Headset isn't being recognized by your computer. Here are some steps to troubleshoot and resolve the issue:

Check Basic Connectivity

1. Try a Different USB Port – If you're using a USB dongle for wireless connection, plug it into another port.
2. Test on Another Device – Check if the headset works with a different computer or device.

Update Drivers

Check Device Manager

• Press Win + X > Select Device Manager.
• Look for "Sound, video, and game controllers" or "Other devices".
• If you see the headset with a yellow triangle, right-click and select Update driver > Search automatically for drivers.

Manually Install HP Drivers

• Go to HP's official support website.
• Search for "HP X1000 Wireless Gaming Headset".
• Download and install any available drivers or firmware updates.

Reset Bluetooth and Re-Pair the Headset

If your headset connects via Bluetooth:

• Go to Settings > Bluetooth & devices.
• Remove the headset, restart the PC, and re-pair it.

If it uses a USB dongle, try:

• Unplugging the dongle.
• Restarting the computer.
• Plugging it back in and checking if it’s detected.  

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[firefrog134]

there are no hp drivers for the headphones and the problem still persists