Sparepart for Gaming Chair HP Omen Citadel

[Gaming80]

Hello, I bought myself the Citadel Gaming Chair from HP but the left plastic cover does not fit correctly and did broke during assembly. I need a new plastic cover but can not find any support mail. Even the try to register my Chair was not possible. I please need support how to get the needed spare part. Thank you.

[Fawo]

Did you find some solution to that plastic cover can we get it somewhere ? I also have same problem ... And when i find spare parts from chair there is only 6 things and there is no that plastic cover that we have on sides...

[Dilip_18]

Hi@Gaming80, @Fawo,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Omen Citadel Gaming Chair cover is broken. I apologize for the Inconvenience. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!