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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
Locked

‎12-17-2024 07:41 AM

HP Recommended

Hi @Nicolas04, @calmkelp, @Wale96, @DualEdge,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎01-01-2025 06:07 PM

HP Recommended

I have the same exact issue.

 

Day one of using this, and the lack of documentation and support on this is frustrating.

 

I have tried the following combinations to updating the firmware (package version 1.0.6.0).

 

Windows 10 Desktop - USB-C to USB-C + DisplayPort connection

Windows 11 Laptop - USB-C to USB-B + HDMI connection

 

I also cannot control the LED lighting at ALL on OSD, Omen Gaming Hub, or anything else.

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