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‎08-02-2021 07:39 AM - edited ‎08-02-2021 09:36 AM

HP Recommended
Product: HP reverb g2 error 7-13
Operating System: Microsoft Windows 10 (64-bit)

I have been searching all over the web to see if anyone has a fix for windows mixed reality headset error 7-13 but have yet to find a solution 

 

2 months ago my Hp reverb g2 started not working.  I would at random get error 7-13, but then it would go away. Eventually it became a permanent error that I can’t get rid of.

 

I have intel 9900K, Nvidia 3090, 64gb ram, 390Z mother board.

 

As described by multiple websites, I

1- uninstalled and reinstalled my USB in disk manager

2- uninstall and reinstall my headset in disk manager

3- updated windows and graphic driver

4- updated motherboard bios

5- installed a PCIE USB 3.1 - gave the same error

6- installed a PCIE USB 3.2 - gave the same error

7- asked for HP for replacement wire for HP reverb G2 - still got the same error

8- formatted windows and went through all installations- still didn’t work

 

If I have to return the headset, I guess I can because I still have warranty, but anyone has any idea what how to fix this problem? Is this a hardware problem?

 

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