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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP WINDOWS MIXED REALITY HEADSET

My controllers are not working as it always shows that they are on low battery even when fresh batteries are used. Are there any replacement controllers that I can purchase or is the whole headset obsolete now? Thanks for the assistance!

3 REPLIES 3
HP Recommended

@waraon, Welcome to HP Support Community!

 

If the device is in warranty, please reach out to the HP Support in your region regarding the replacement options.

 

Or, you can check The HP Parts Store for purchasing the replacement

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

Hi, it has passed the warranty period and the website you suggested does not sell the replacement controllers. Are there any other options for me to be able to continue using my wmr headset? Thank you

HP Recommended

@waraon

 

Thanks for replying!

 

Did you try checking with the phone support team?

 

You can also check with the local stores for help.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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