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‎10-10-2021 05:36 AM

HP Recommended
Product: Reverb G2
Operating System: Microsoft Windows 10 (64-bit)

I've use it for 1 year, and it was all right.

But days ago, it happened once that Windows Mixed Reality couldn't detect my g2, and it didn't give me any error code (Only the default one that welcome to use WMR, please connect your headset). I replugged all cables and it worked (I think the one linked to the headset mattered)

Today, it happens again that my g2 isn't detected without any error code. Then I find the white light on the cable box is off. I replugged everything, but still it doesn't work this time.
Please help me, thanks. 

 

Category:
4 people had the same question
1 REPLY 1

‎10-15-2021 07:23 AM

HP Recommended

I just had an issue yesterday of the headset disconnecting a couple of times, and then no light on the cable. For me it was solved by re-seating the power plugs in the cable box and the wall socket. (My G2 has a European plug and I have to use an adaptor to plug into the UK socket on an extension lead, so there are several steps where a loose connection could be).

 

It worked for me - hope it's as easy as that for you!

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