Who to contact about quality issues with OMEN gaming chair

[AG522]

The seams in my OMEN by HP Citadel Gaming Chair are starting to open looks really bad some kind of manufacturing issue who should I contact? - The virtual agent is useless.

[Dragon-Fur]

@AG522 

The Virtual Agent is likely just not trained in what to do about an Omen Chair.

Perhaps having been reported, the internal teams will take a look.

Good catch.

What else?

Normally, when there is a Warranty device issue, you should contact HP Support.

That assumes a few things, including:

• That the chair has a serial number (likely, though I haven't any idea if that is the case).
• HP Tech Support has access to the database that contains this information.

What to do?

Option 1:  Contact HP Support - if you can do so, it is usually much faster when you submit the case yourself.

or...

Option 2: Wait here for our moderators to handle the request...

Next:  Contact Information and Review Notice

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