Wrong Device Info. After Factory Reset

[EagleyeMavix]

I recently reset my computer to fix some issues and ended up restoring it to a backup of my previous computer. No matter how many times I've reset my computer, it still sets up as if it's my old PC. It has a bunch of the default software, such as those for an AMD CPU when I have an Intel. While it is an HP OMEN, the About page says it's a notebook made by GPU Company. I've somehow tricked my PC into thinking it was my old one.  Even upon resetting to a backup from this PC, the "false identity" of the computer persists. is there any way I can fully factory reset or re-install the OS and software where the supposed information is actually correct? In other words, can I factory reset it to an HP OMEN again and not a notebook made by GPU Company?

[BeemerBiker]

Unless I am mistaken, your system has cloud recovery.

Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/

Your system may not show up in the above above site so try the Microsoft Store

https://apps.microsoft.com/detail/9mtks9pr7r3n?rtc=1&hl=en-us&gl=US

Let me know what you find. 

It is actually possible to continue the install even if the CPU is mis-identified.  If you wnat to try to continue then just start downloading the lastest versions of all the drivers here

https://support.hp.com/us-en/drivers/omen-16.1-inch-gaming-laptop-pc-16-b0000/model/2100371530?sku=6...

[EagleyeMavix]

Upon using a flash USB, nothing happened. I went through the process to create it and went through the process via the BIOS menu upon restart. 

[BeemerBiker · Accepted solution]

---

@EagleyeMavix wrote:

Upon using a flash USB, nothing happened. I went through the process to create it and went through the process via the BIOS menu upon restart. 

---

Was there a cloud restore for your system?

You boot the USB with the could restore and overwrite all the partitions on the drive.

instructions here

https://support.hp.com/us-en/document/ish_4511095-4511141-16

[EagleyeMavix]

I went through the video and was able to get it, thanks a bunch 

[BeemerBiker]

I am glad you got it working.  The cloud restore should have the UEFI diagnostics and possibly the original BIOS in hidden HP partitions.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package here
https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.
The version of the UEFI diagnostics is shown at the left of that DOWNLOAD button.
When you press F2 to run diagnostics please ensure the version is the new one.

If the Cloud Restore was only Windows 10 let me know as there is an easy way to update to 11.