X1000 Wireless Gaming Headset Microphone Problem

[x1000_headset]

I bought recently a HP X1000 Wireless Gaming Headset. It seemd alright at the first try, but on the second day my voice went from ok to "robotic" then my mic just wouldn't record any sound. After 2 minutes of trying things it just started to work again with "robotic" voice. 
Since then, most of the time i have robotic voice ,sometimes it works properly and sometimes it just doesnt work at all.

I have tried EVERYTHING i saw on other forum posts and videos, eg.: 
Batteries are fully charged
The microphone is not disabled in any way
The volume is set to 100% everywhere
Tried updating drivers
Tried troubleshoting
Restarting my pc/headset
Replugging the USB
Windows is properly set
Mircrophone is set to default
Tried Hp applications like OMEN Command Center

ect...

Can someone please help me?

[The_Fossette]

@x1000_headset

I reviewed your post and I understand that you are facing issues with the microphone on the headphones.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

2. Check if microphone isn't disabled.

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Click on "Show disconnected devices", and "Show disabled devices".

  - Select on Microphone, click on "Properties". If it is disabled, enable it.

  - Once enabled, set Microphone as default audio input device.

3. Check if microphone isn't muted.

  - Right Click on the Volume icon on the taskbar, select "Volume Mixer".

  - On the Microphone slider, slide it up to 100%.

4. Boost sensitivity of Microphone

  - Right Click on the Volume icon on the taskbar, select "Recording".

  - Double click on Microphone.

  - Open the Levels Tab, move the Microphone boost slider up to check audio.

5. Disable enhancements

  - Right Click on the Volume icon on the taskbar, select "Recording“, Double

     click on Microphone.

  - Open the Enhancements / Effects Tab.

  - Check "Disable All Sound / System Effects“. Click Apply, OK, test the Microphone again.

6. Change format of the Microphone

  - Right click on the Volume Icon on the taskbar, select "Recording Devices".

  - Double click on Microphone.

  - Go to the Advanced Tab, choose any of the 16 bit options on the list.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[x1000_headset]

Thank you. But as I have already said, I tried all of those.

[The_Fossette]

@x1000_headset

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!