-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Accessories
- controllers not working

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1 REPLY 1
06-09-2019 03:09 PM
@michael57112
Thank you for posting on the HP Support Community.
I have a few troubleshooting steps we could try to fix the issue:
- Insert 2 AA batteries into each controller. Don’t put the battery cover back on yet, though.
- Press and hold the Windows button for 2 seconds to turn on each controller. They’ll buzz when they turn on.
- Put the controllers in pairing mode. The pairing button is inside the battery compartment. Press and hold it until the controller lights start flashing.
- On your PC, go to Settings > Devices > Bluetooth & other devices and then select Add Bluetooth or another device> Bluetooth.
- When the controllers appear, select them to pair.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.